FAQS

Shipping:

Standard shipping is FREE within Canada! Orders are received within 3-9 business days after they are shipped.

We send out orders twice a week on Mondays and Thursdays.

There is an option at checkout to purchase express shipping which includes tracking information and will be expedited to 1-2 business days. This option is a flat rate of $15

Return policy:

We are happy when you are happy. We do accept returns and exchanges.

Return must have a break or malfunction and you can return up to 30 days after purchase.

Exchanges can be made as long as the jewellery is in its original state and has not been worn. You have 30 days to exchange a personal purchases and 90 days for gifts.

Please email hergardensweets@gmail.com ASAP to arrange returns and/or exchanges. 

Quality:

All metals used are hypoallergenic and nickel + lead free.

Options are Gold, Silver, or Rose Gold plated with a stainless steel base which is the safest type of metal for sensitivities.

Care instructions:

The cured resin is water resistant but not waterproof ~ Please try to avoid prolonged water exposure. 

To clean + polish the resin portion, use a microfiber or non-abrasive cloth. Gently wash resin with clear soap and water, then dab lightly to dry. For tarnished metal, use a jewellery cleaner. Do not use this metal cleaning method on the resin portion of your jewellery. 

Keep away from oils + chemicals.

Store away from heat + direct sunlight. 

Customs Orders:

Do you take custom orders?

Yes! Please message us about your custom ideas and we’ll create something fabulous and authentically yours.

A specific flower or colour is a great start to get the inspiration wheels turning. 

Don’t see a flower you’re looking for on the website? Contact us at hergardensweets@gmail.com and we will do our best to source the flower and create your special piece.

Stay tuned for our detailed custom page coming soon!